Live Event Date: November 05, 2013 @ 2:00 p.m. ET / 11:00 a.m. PT #networkedenterprise As the pace of business has accelerated, the stress …

The consumerization of IT has started an avalanche, and it's headed your way. Your IT infrastructure is now as big as the world—the …

The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating …