While 99.9% email uptime is acceptable in some situations, it simply is not good enough for many users and organizations. Email is an essential tool for communications, collaboration and content sharing, and is employed more than all other tools combined to accomplish these tasks. Consequently, email must remain available as close to 100% of the time as possible in order for information workers to remain productive. Unfortunately, email downtime is a fact of life for virtually every organization and carries …

In a first-of-its-kind study, IDC has docu­mented the costs of business risks cre­ated when business and IT teams fail to communicate effectively. Hear how enterprises are addressing the friction associated with IT needs and the gaps and opportunities that exist between business needs and IT service delivery models.