While the initial impact of the cloud has been primarily economic, we are also beginning to see the transformative effects of cloud …

Live Event Date: October 15, 2013 @ 12:30 p.m. ET / 9:30 a.m. PT The classic IT organization is structured in two main parts: Applications …

The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating …