Go Deeper
The Rising Financial Impact of Customer Service
The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating …
Designing a Defense for Mobile Applications - Examining an Ecosystem of Risk
To compete today, businesses need to have a mobile storefront on smart phones and tablets. With such mobility, the client side of an …
Unleashing the Power of PaaS to Harness the Cloud
While the initial impact of the cloud has been primarily economic, we are also beginning to see the transformative effects of cloud …