Live Event Date: October 16, 2013 @ 2:00 p.m. ET / 11:00 a.m. PT Many brand name companies, including United Airlines, SurfAir, YouTube, …

The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating …

While the initial impact of the cloud has been primarily economic, we are also beginning to see the transformative effects of cloud …