While many businesses have been sold on the idea of cloud services, connectivity is frequently overlooked — even though this is where critical performance issues come into play. Organizations considering a cloud initiative need to closely consider network performance between users, applications, and their cloud services. With a private network connecting to cloud resources, the enterprise gets a better, more predictable experience. Read this informative executive brief now to find out more about …

Fast incident resolution is at the center of so many ITSM metrics, and remote support is a key part of a multi-channel contact center's ability to speed time to resolution. This webinar will outline unique types of metrics that you can capture using remote support technologies, how they are related, and how to analyze those metrics to improve services. You will also learn easy methods for cutting resolution times and boost customer satisfaction scores through remote support.