The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating …

Live Event Date: September 26, 2013 @ 1:00 p.m. ET / 10:00 a.m. PT Today's contact centers have become engagement centers, with the need …

Live Event Date: October 16, 2013 @ 2:00 p.m. ET / 11:00 a.m. PT Many brand name companies, including United Airlines, SurfAir, YouTube, …