Cloud backup, recovery and restore software developer Asigra announced the start of installation and configuration support to help service providers and the enterprises they serve to deploy the company’s Cloud Backup offering.
The tiered professional service allows customers to select from basic setup to full deployment of all Asigra software suite components, with a Installation and Configuration Services (ICS) team organized to complement partner and user IT resources.
The team consists of trained professionals who are available to help enterprises and service providers increase the efficiency and optimization of their backup environments.
The Asigra ICS portfolio is tiered into three service options with selections based on the volume and class of capabilities to be installed and configured, including Bronze, Silver and Gold levels, with the Gold level offering the broadest array of services.
"The IT landscape and organizational requirements differ substantially from one enterprise to the next as does the complexity of certain environments," Bruce Hall, director of managed services at Daymark Solutions, said in a statement. "Asigra Professional Services provides assurance in knowing that regardless of the deployment scenario, they can configure or customize the environment for ease of management, proving rapid return on investment and validating Asigra’s value beyond software."
Asigra’s Design Service is suited to service providers who need assistance with the design of a new installation or need to redesign an existing installation, while the Platform Migration Service option offers the capability to migrate from a Windows platform to a Linux platform or vice-versa.
"The professional services suite allows us to better support our customers and partners by providing engineer- and developer-driven guidance to ensure that new or enhanced installations are calibrated to their specific needs," Stephen Lee, vice president of technical services for Asigra, said in a statement. "Asigra Professional Services speeds time-to-revenue for service providers while expediting business continuity for the enterprise customers they serve, expediting the financial and operational advantages of cloud-based data recovery."
The Health Check Service is designed for those customers who are concerned they are not maximizing their backup solution and provides three days of onsite Asigra architectural and environmental review culminating in a report outlining recommendations to meet strategic backup requirements.
In addition, Asigra’s Architecture Configuration Service option is designed to assist customers that have Asigra software that needs to be configured into a grid or cluster configuration. Upon completion, computing performance will be improved with tasks being distributed across multiple nodes, allowing more data to be processed quicker.