Augmented Reality Tech Finds a Home in the Enterprise: Gartner
The technology has the potential to improve productivity, provide hands-on experience, simplify current processes and increase available information.While the adoption of augmented reality (AR) technology, exemplified by gadgets such as Google Glass, is still in its infancy at the enterprise level, AR technology has matured to a point where organizations can use it as an internal tool to complement and enhance business processes, workflows and employee training, according to a report from IT research firm Gartner. Current implementations generally fall into one of two categories—location-based or computer vision. Location-based offerings use a device's motion sensors to provide information based on a user's location, while computer-vision-based services use facial, object and motion tracking algorithms to identify images and objects. "Augmented reality is the real-time use of information in the form of text, graphics, audio and other virtual enhancements integrated with real-world objects," Tuong Huy Nguyen, principal research analyst at Gartner, said in a statement. "AR leverages and optimizes the use of other technologies such as mobility, location, 3D content management and imaging and recognition. It is especially useful in the mobile environment because it enhances the user's senses via digital instruments to allow faster responses or decision-making." Nguyen said AR technologies have the greatest potential to improve productivity, provide hands-on experience, simplify current processes, increase available information, provide real-time access to data, offer new ways to visualize problems and solutions, and enhance collaboration.
However, prior to deploying an AR solution as an internal tool, enterprises should identify a clear goal or benefit for the deployment, such as improved access to information, or to provide training and assess how the organization can use AR to reach this goal.