Enterprise infrastructure software developer Autonomy has added more capabilities for identifying, preserving and collecting social media for eDiscovery. These capabilities are a component of Autonomy's end-to-end eDiscovery solution, and builds on the company's set of offerings for social media, which span marketing, compliance and eDiscovery solutions.
Powered by Autonomy's ability to understand sentiment, patterns and concepts in all forms of data, the new EDD capabilities are designed to help businesses incorporate social media and rich media into their EDD processes.
New requirements in several countries-such as the Federal Rules of Civil Procedure (FRCP) in the United States and the Civil Procedure Rules (CPR) in the United Kingdom-state that information on social media sites is now discoverable. Likewise, the Financial Industry Regulatory Authority recently issued FINRA Regulatory Notice 10-06, which requires member firms to supervise and archive content posted to social media for business purposes. This means social media data must be managed in the same manner as all other enterprise data sources, and legal teams must be prepared to search for, identify, preserve and collect this form of information.
Autonomy Explore identifies, analyzes and acts on patterns across all customer touch points, including Websites, mobile phones, contact centers and social media data, while Social Media Governance allows businesses to proactively prepare for compliance and litigation around social media. The product is an extension of Autonomy's supervision, policy and compliance platform.
In addition, the company's Social Media EDD platform allows businesses to respond to any litigation in which social media is relevant, by intelligently searching, identifying, preserving and collecting internal and external social media interactions. These capabilities are part of Autonomy's end-to-end eDiscovery offering, which allows organizations to manage their eDiscovery process from a single platform.
Autonomy's social media connectors provide connectors into thousands of relevant news feeds, blogs and social media sites like Facebook, Twitter and YouTube. Additionally, Autonomy provides connectors to other customer-facing and internal systems-including call centers, audio and customer relationship management software-to provide marketers and legal teams with an understanding of a particular subject area.
"Autonomy has over a decade of experience in providing advanced technology to the world's leading government intelligence organizations to help them decipher the meaning of messages for homeland security, and this same technology is now being used to govern and conduct discovery on social media," said Mike Sullivan, CEO of Autonomy Protect. "Our work with intelligence agencies has been a great proving ground, as those communications are often short, cryptic bursts, similar to social media, which only our meaning-based technology can understand. Just as we have incorporated audio, video, e-mail and other data types into our eDiscovery offering, we are now adding social media as another data type that we can process."