Businesses Face Tough Road Forward with IT Budgets
The Axios Systems report highlights regional comparisons of IT budgets and ITSM maturity levels and examines ITSM variations by industry.Just 7 percent of organizations in the United States expect to increase their IT budget, compared with 38 percent in the United Kingdom and 31 percent across the world, according to a survey report released by Axios Systems. Survey respondents include IT service management (ITSM) professionals from large enterprises with 500 to 5,000 employees. The findings are part of an industry-wide research paper on global service management trends. The report highlights regional comparisons on IT budgets and ITSM maturity levels and also examines ITSM variations by industry and company size, and explores what these insights mean for companies with similar characteristics. "Organizations can no longer afford to pay for functionality that they do not leverage – they need to go beyond the common trap of shelf-ware and ensure they can execute on the vision they were sold," Markos Symeonides, Axios executive vice president, told eWEEK. "This is truly the key to keeping costs down and maximizing efficiency within the organization. Now, more than ever, it is about the journey after the sale. Vendors need to not only provide top service to their customers, but partner with them in the process."
Nearly one in two U.S. respondents expect their IT budget to decrease, however ITSM maturity has reached level 3 or higher for nearly 70 percent of U.S. organizations, the report found.