Businesses Hesitant About Migration to Unified Communications
One out of six organizations admitted legacy investment in telephony and related systems is a key factor for not immediately adopting a UC solution.While interest in unified communications (UC) runs high, many IT and business decision makers are hesitant to deploy, according to an Osterman Research study sponsored by ConnectSolutions. According to the survey, 26 percent of IT decision makers and 39 percent of business decision makers are either somewhat or very fearful about migrating to UC, with nearly half (48 percent) of those surveyed admitting that they don’t fully understand the full impact UC would have on their organizations. Meanwhile, one out of six organizations admitted their legacy investment in telephony and related systems is a key factor for not immediately adopting a UC solution. "Businesses hear all about the benefits of UC, but they want to know how UC will impact their specific organization, and they’re right to question this, because no enterprise is the same and no UC deployment will be the same," Glen Vondrick, CEO of ConnectSolutions, told eWEEK. "This can be difficult to comprehend, because the benefits of UC and time to ROI for each organization depend on so many factors, including network configuration, workforce culture, adoption roadblocks, and where UC can help each business the most."
While nearly a third of decision makers agree that a full return on investment from legacy technology is preferred before moving to UC, another two-thirds would consider improvements in employee productivity as reason enough to justify the migration.