Businesses Look to MSPs for IT Security Needs
The CompTIA survey found 38 percent of companies say enhancing IT security is one of the main drivers leading to MSP engagement.More than two-thirds of organizations (68 percent) currently outsource IT security services to a managed service provider (MSP), according to a survey of 350 technology and services users. CompTIA, a non-profit organization conducted the survey. Thirty-eight percent of respondents said enhancing IT security is one of the main drivers leading to MSP engagement, and going through an MSP puts companies at less risk. Roughly four in 10 end users think the method in which their IT is managed is working fine as currently structured, but 61 percent believe there is room for improvement, including 9 percent that said IT management methods could be significantly better than they are today. In 2013, by comparison, 82 percent said their firm’s IT management methods could be somehow improved. Organizations are primarily using third- party providers for repair or troubleshooting of IT systems, general IT consulting, deployment, installation or integration of technology, and to handle cyber security projects.
The type of service sought can also depend on the size of a business. For example, 14 percent of larger firms surveyed used an outside firm for call center or customer service activities, compared with just six percent of smaller firms.