Business phone systems and integrated communications solutions provider Fonality announced a reimagined product portfolio, which consolidates all product lines under one code base and the brand name Fonality.
The portfolio offers three streamlined editions of the solution with a choice of deployment and pricing model, and Fonality also announced the general availability of its Heads Up Display (HUD) Web client.
Previously released in beta, Fonality’s HUD Web client is now available to all Fonality customers. HUD Web is a Web-based application that connects users to all their communication tools, including phone, chat, email, voicemail, video collaboration, audio conferencing, file sharing, and more, in one place.
Each edition can be deployed in the cloud or on premise with a Fonality-provided appliance server, and customers can either purchase voice over IP (VoIP) services from Fonality or can bring their own.
The Professional and Ultimate editions can also be privately hosted or sold as software, exactly how the legacy trixbox product had been sold.
The Essentials edition includes basic phone features businesses use in day-to-day operations, including on-demand call recording, audio conferencing, a choice of business phones and a Web browser click-to-dial plugin.
The Professional edition includes the cross platform HUD web and mobile applications, an integrated softphone, and customer relationship management (CRM) integration.
The Ultimate edition includes Fonality’s full range of features, as well as paperless fax, voicemail transcription, and HD video collaboration with screen sharing across desktop and mobile.
In addition, all editions include unlimited queues for basic contact center functionality, while call center features are included with the Ultimate edition and available as an add-on for Professional edition.
In conjunction with its new packages, Fonality rolled out new subscription-based pricing options for both software and equipment, offering greater flexibility to businesses.
For example, customers who require it for lease or capital expense purposes will still have the option of a one-time payment model for equipment and/or software.
"Growing businesses choose Fonality for our straightforward, unified approach to communications," David Scult, Fonality’s CEO, said in a statement. "We’re excited to reveal an even simpler way to select a business phone system that meets current and future needs. Combined with the release of the Web client version of our popular Heads Up Display application, we look forward to a new era of helping businesses thrive with innovative communication tools."
As a plug-in to Fonality’s HUD, the company is also unveiling another first–face-to-face meeting collaboration software that allows up to 25 participants to meet, see each other, talk together and share desktops.
The feature works on both Mac and Microsoft Windows computers, as well as a range smartphones and tablets, and will be available as a free trial to all users of the Web-client version of HUD and available for ongoing use for a flat monthly per-user fee with unlimited usage.