Landesk Unveils Service Desk 2016 With Skype Adapter
The Design App Store now gives service desk administrators additional ways to create, view and select new modules and customizable capabilities.IT specialist Landesk announced the release of Service Desk 2016, which rolls up enhancements made in the past year and delivers additional capabilities designed to help businesses be more productive, improve user experiences and support organizations in their drive to modernize IT. A new Skype adapter captures exchanges between business users and IT within Service Desk, and the connection to Skype improves tracking, knowledge sharing and the end-user experience. In addition, the Design App Store allows service desk administrators to create, view and select new modules and customizable capabilities, such as project portfolio management, social media and gamification apps. "The experience of our own customer base demonstrates that a modern digital enterprise will have individuals working in many locations around the world speaking different languages," Steven Morton, an executive vice president and chief marketing officer at Landesk, told eWEEK. "Increasingly, IT organizations must embrace and provide in-language IT support experiences for their end users."
Morton explained that service management design is unique to each business and a good service management solution allows an organization to both define the correct activity and communicate contextually in the language of the user.