Lexmark Releases Kofax TotalAgility Platform
The company also released Customer Communications Manager (CCM) 5.0, which includes pre-built integration with Kofax TotalAgility.
Lexmark announced the availability of Kofax TotalAgility 7.3, a unified platform offering omni-channel customer engagement and digital transformation across multiple use cases.
Aimed at buyers driving digital transformation initiatives and digitizing business operations, from inbound information capture through outbound customer communications, TotalAgility orchestrates the multiple interactions critical to success in customer engagement.
The platform provides integrated capabilities, including mobile, omni-channel capture, process automation, dynamic case management, information integration, customer communications management, electronic signatures, content management and analytics.
"Mobile is often the first and primary customer engagement channel, and the Kofax Mobile Platform is the only mobile imaging solution that supports every mobile imaging use case," Dave Caldeira, senior vice president of product and solution marketing at Lexmark Enterprise Software, told eWEEK. "A delightful mobile experience allows business to increase conversion while reducing transaction and on-boarding costs."
He explained the Kofax platform supports multiple channels of engagement, so even if the conversation starts on the desktop or in the branch, customers will be able to effortlessly move between channels: searching for information on their phone, reviewing the quote on their desktop machine at work and signing the contract via their tablet while comfortably on their couch.