Managers Unsatisfied With Third-Party Enterprise Tools
A survey finds 9 out of 10 managers, regardless of company size or team function, spend time on administrative tasks outside their core job function.Managers in corporate environments spend nearly two days a week on unnecessary day-to-day administrative tasks that are not core to their jobs, according to a survey of nearly 1,000 managers in the United States and the United Kingdom by enterprise cloud specialist ServiceNow. The survey found nine out of 10 managers, regardless of company size or team function, spend time on administrative tasks outside their core job function, such as providing status updates, filling out forms, requesting support and updating spreadsheets. "The legacy systems that run the day-to-day work at most organizations are email, spreadsheets and other personal productivity tools that came into vogue back in the late '80s and early '90s," Chris Pope, ServiceNow's strategy leader, told eWEEK. "They exist on our desktops and have been carrying the weight of doing work because they are easy to access and comfortable. However, email was never intended to run a company's business processes. It is a communication vehicle that has been bastardized to fill a gap that exists in the systems permeated throughout the enterprise." Pope said organizations could easily streamline and automate their internal business services today.
"At its core, a service is defined as a transaction between a requester and a provider. Every department across the enterprise has its own set of services that can be automated to improve the service experience for both requesters and providers," he said. "Customers use service management to define, structure and automate those services, removing inefficient, manual processes, such as using emails and phone calls to get something done, or spreadsheets to track progress."