Security, Business Improvement Drive Manufacturers' Tech Decisions
More than half of respondents to a survey by Sikich identified improving customer service and response time as a top business driver.Although manufacturers and distributors face mounting cyber-security risks, some don’t do enough to protect intellectual property and sensitive data and information, according to a Sikich survey. The survey of manufacturers and distributors for its 2016 Manufacturing Report found that only one-third of companies polled conduct penetration testing on an annual basis. In addition to security, more than half (51 percent) of respondents identified improving customer service and response time as a top business driver that will impact their technology strategies in 2016. "The most surprising—and concerning—finding from the report is the continued lack of security services being utilized by manufacturers," Brad Lutgen, partner in the Security and Compliance practice at Sikich, told eWEEK. "Compliance has always driven security, and manufacturers have very few security-related compliance mandates to meet. As a result, many manufacturers are behind the curve on security. But with intellectual property theft at an all-time high—the FBI estimates over $400 billion leaves the country each year because of cyber-attacks—it’s crucial that manufacturers recognize that they are a target and work to strengthen their security posture."
The report also found that more than half of manufacturers and distributors do not expect the industry to expand in the next 12 months.