Measurement, Analysis Key to IT Operational Excellence
Forty percent of organizations surveyed cited better measurement and analysis tools as the most effective means for achieving operations excellence.Better measurement and analysis tools are required for IT operations excellence, according to the results of the Continuity Software IT Operations Analytics Benchmark survey, underscoring the importance of operational analytics in meeting IT performance goals. Based on results collected across a variety of industry verticals, including financial services, health care, manufacturing and retail, 40 percent of organizations surveyed cited better measurement and analysis tools as the most effective means for achieving operations excellence, followed by tools to detect cross-domain IT configuration issues (22 percent) and tools to enforce IT best practices (19 percent). Storage and network performance rank highest, with 71 percent of the organizations surveyed monitoring storage and network key performance indicators (KPIs). Other areas of IT operations that are commonly monitored and measured include applications (69 percent), databases (66 percent) and clusters (49 percent). However, cloud environments continue to lag behind--just 14 percent of the organizations surveyed monitor and measure cloud KPIs, and 43 percent of the organizations surveyed never analyze configuration consistency in their cloud environment.
Survey results also indicated frequently tracking configuration consistency helps organizations meet their goals. More than half (53 percent) of the organizations that track configuration consistency on a daily basis across the IT infrastructure are meeting or exceeding their goals, compared to around one-third of the organizations that track only portions of the infrastructure.