NetMotion Updates Diagnostics Platform with iOS, Android Support
The update now allows businesses to analyze streams of data coming from Apple iOS, Google Android and Microsoft Windows devices.NetMotion Wireless announced the release of Diagnostics version 3.10, a data analytics and visualization solution for organizations with a mobile workforce. The update now allows businesses to analyze streams of data coming from Apple iOS, Google Android and Microsoft Windows devices in third-party operational intelligence providers’ systems. "Diagnostics is valuable to any organization—large or small—that supports workers who rely on their wireless connections to work productively outside the office," John Knopf, vice president of product management for NetMotion Wireless, told eWEEK. "Customers cover a spectrum of industries including telecommunications, health care, utilities, insurance, government and any organization with outbound service or sales teams." This updated version of the platform provides real-time, lightweight data integration to deliver a picture that IT teams need in order to pinpoint and proactively rectify the root causes of problems, such as excessive latency, poor signal quality, unresponsive application servers, virtual private network (VPN) connections, GPS and dropped connections.
"Our customers were struggling to effectively diagnose worker connectivity problems in the field at the time that they occur. Then they needed to learn from and integrate the data from those support incidents into their existing business intelligence and operational systems," Knopf said. "So they needed both real-time tactical help to support workers in the field, and they also wanted to get smarter about how to improve their supporting vendors, systems and technologies to keep workers productive outside the office."