ServiceCEO (formerly known as Insight Direct), a provider of field service management software, announced the release of ServiceCEO Web Edition with features designed to improve scheduling efficiency and business planning. Also new in ServiceCEO Web Edition is a job analysis tool, which provides detailed reports of completed and scheduled jobs by any number of criteria, such as type, zone, crew and parts. The solution is currently available worldwide with subscriptions starting at $99 per month.
ServiceCEO Web Edition is a SAAS (software-as-a-service) application that helps SMBs (small to medium-size businesses) specializing in field service to manage daily operations by automating estimating, scheduling, dispatching, billing and marketing. The upgraded software now enables jobs to be assigned to geographic zones or territories, helping dispatchers and CSR (corporate social responsibility) departments assign customer appointments to the closest crew.
"The release of ServiceCEO Web Edition puts some powerful new capabilities into the hands of thousands of field service businesses," said Christopher Chapman, chief operating officer of ServiceCEO. "This software is not just a tool for managing day-to-day operations; it actually helps businesses convert inefficient administrative hours into revenue-generating time, creating opportunities for profit and growth."
In May, the company announced version 7.0 of ServiceCEO Office Edition, its solution for managing different aspects of business operations. The company said the upgraded software features more intuitive and enhanced controls for inventory planning and management helping HVAC/plumbing, pool and spa, electrical and other service businesses improve productivity, and customer service by helping ensure parts availability, maintaining optimal stock levels and minimizing delays and shrinkage. Office Edition 7.0 is available worldwide with pricing starting at $2,895.
Other features include a dedicated application to facilitate and track the return of parts to a vendor, or back to a stock location, automated transfer tickets to more efficiently facilitate the movement of parts between different stock locations, the ability to create, view and amend purchase orders directly from within a job, alerts to help ensure follow-up on time-sensitive, inventory-related tasks such as transfer completions or sending purchase orders and support for Windows 7 and Windows Vista 64-bit operating systems.