Smart Home Adoption Hampered by Security Concerns
The survey also indicated that even before purchasing connected devices, consumers are already expressing concerns about having to return products.Consumers are experiencing challenges in the purchase, installation, configuration and support process for smart home devices and systems, according to a report from Argus Insights. The survey indicated that even before purchasing connected devices, consumers are already expressing concerns about having to return products or being able to install and configure devices before the return date expires. "The hurdles that are standing in the way of broader smart home technology adoption center around price sensitivities for the more mainstream market segments and around the complexity of properly installing and connecting different smart home devices," Alex Poulos, vice president of marketing for Support.com, told eWEEK. "Concerns about this complexity are spreading to potential buyers. Our new study shows that even before they purchase products, consumers are worried about the expected returns and tech support issues they'll face after purchasing a smart home system." Poor support experience with other consumer electronics devices in the past is also causing consumers to delay purchases of new smart home devices or systems until the need has become essential, such as a home safety or security system.
In addition, while consumers want to purchase and install smart home systems on their own, the survey indicated they are strongly considering professional services for installation, despite the additional cost.