Application availability is a top priority for IT organizations supporting mission-critical business processes, but many companies grapple with identifying an effective, secure and efficient solution to fit the complexity of their IT environments. To help small and midsize businesses (SMBs) meet this challenge, SunGard Availability Services is augmenting its portfolio of offerings with Recover2Cloud, a suite of managed recovery services backed by guaranteed service levels.
The suite of services leverages a secure, enterprise-grade cloud platform and delivers a variety of recovery time and recovery point service levels. Recover2Cloud for Server Replication incorporates asynchronous server-based replication and is suited for virtual, physical and cloud-based applications requiring recovery in less than four hours, while Recover2Cloud for Vaulting restores data from an online vault and delivers application recovery in less than 24 hours.
With SunGard Vaulting, deduplicated backup copies of data are stored in a secure vault at a SunGard location, in close proximity to recovery infrastructure. Recover2Cloud for Vaulting also provides complementary managed recovery services - SunGard experts assume responsibility for restoring the vaulted data and recovering your application, at guaranteed service levels. The service leverages an enterprise-shared, secure cloud infrastructure, which the company said reduces the total cost of ownership by 35 percent or more compared to an in-house solution.
The Recover2Cloud Services are offered for individual applications, or as part of a tiered solution addressing different availability needs across multiple applications, heterogeneous platforms, and physical and virtual environments. An additional service in this family, leveraging storage virtualization technology, is expected to be released later this year, the company said.
Laura DuBois, program vice president at IT research firm IDC, said for most firms, continuous access to data and information has never been more critical than it is today. "The resilience of these businesses, therefore, is heavily tied to IT," she noted. "SunGard's Recover2Cloud services enhance its existing portfolio with important features like SLA guarantees, service automation and recovery orchestration, and enterprise-class services. Organizations are advised to look for these types of features, and carefully evaluate their service provider's capability to deliver them, in order to gain best value for their recovery investment."
As part of all Recover2Cloud services, SunGard assumes recovery responsibility on behalf of an organization, with an operations staff driving solution deployment and performing 24/7 monitoring, troubleshooting and testing. In case of an outage in the customer's production environment, SunGard also performs the recovery. SunGard also offers consulting services that support organizations in developing and managing solutions in the areas of enterprise resiliency, technology architecture and infrastructure operations.