WiFi Access Essential, but Lacking for Mobile Workers: iPass
The survey revealed 82 percent of respondents feel that free hotel WiFi services are limited, slow and unreliable.Access to wireless Internet in a hotel is as important as a comfortable bed, according to a survey of the mobile workforce. However, 81 percent have had unsatisfactory experiences with hotel WiFi in the past year, according to enterprise mobile services provider iPass. The survey revealed 82 percent feel that free hotel WiFi services are limited, slow and unreliable, and nearly three-quarters (74 percent) said that a bad WiFi experience in a hotel would prevent a return visit. The survey also found 69 percent of respondents think that accessing and registering for WiFi access in hotels is difficult or cumbersome. Tablet computers continue to be a favorite among mobile workers. The 10-inch iPad is still the preferred device, although nearly half (47 percent) of respondents chose 7- and 8-inch tablets as an intended tablet purchase in the next six months. This compares with 29 percent of respondents who had plans to purchase the fullsize iPad. The majority of mobile workers log onto the Internet for business while on holiday, and they’re logging in more often than ever before, the survey revealed. Almost four in 10 (37 percent) of mobile workers now report connecting two to five times per day, which is up from 29 percent at this time last year. The number of users who log in five or more times per day grew from 6 percent a year ago to 13 percent this year.
"WiFi is a disruptive technology; it changes the way we work," Evan Kaplan, CEO of iPass, said in a statement. "This report spotlights some of the key trends driving that disruption, such as the proliferation of WiFi-enabled devices and access to bandwidth-hungry business applications like cloud apps, video conferencing and other unified communication tools, which demand quality Internet connections and define productivity for corporate travelers around the globe."