Xerox announced four workflow products to alleviate paperwork and process burdens in data-heavy workflows, specifically in the insurance industry and human resources (HR) departments.
The company's Workflow Automation Solution for New Business Processing drives a faster on-boarding process for new policyholders and is designed to help save employees time on tasks such as fact-checking existing claims information.
Leveraging the new software, customer inquiry calls can be resolved on initial contact, with an aim toward improving customer satisfaction and diverting employee resources to other work.
The Workflow Automation Solution for Claims Processing integrates with common claims-handling systems, such as LifePro and homegrown AS400 mainframe systems.
This allows companies to store all claims information, such as deductibles and accident history, in one central location.
Now, insurance investigators and adjusters who often complete field-based work will be able to access documents while away from the office, and the system also integrates with financial systems to manage payment schedules.
"These products are about reinforcing the offerings we announced in April to build on our efforts for personal and office productivity, as well as our industry and cross-industry solutions space," Andy Jones, vice president of workflow automation at Xerox, told eWEEK. "In 2016, Xerox will continue to add offerings to the insurance industry and also continue to add new industries and cross-industry solutions."
Jones noted that the company would also continue to add and enhance its existing personal and office productivity suite in 2016.
The Workflow Automation Solution for File Management release provides HR staff a secure platform to digitally store employee data for instant access.
Whether documents are faxed, emailed or scanned, HR personnel can access data more quickly, and the software will also flag missing content in each employee file and automatically send requests to retrieve the information.
"Data security is a top priority for anything we do with workflow automation," Jones said. "Data security is critical for end-customer trust, compliance, risk and cost mitigation, and for the overall reputation of a firm. This kind of content security must be built into workflow and content automation solutions from the beginning, not as an afterthought."
Jones explained that the company's consultative approach to security by design, coupled with its solutions experience and the core security capabilities of its technologies, help ensure a secure workflow solution.
Finally, Workflow Automation Solution for Policies and Procedures Administration creates, digitally distributes and tracks employee acknowledgment of company policies, which can be helpful when onboarding new employees and allows companies to eliminate manual paperwork processes.
"Workflow automation will be intersecting more and more in key areas such as the Internet of things, mobility, data analytics and crowdsourcing," Jones said. "Mobile-enabled workers will be able to capture information and [integrate] it into live work processes from the field, speeding processes and reducing back office labor."
He also noted that there will be more focus on allowing information to flow freely across all communication channels to create an omni-channel of information, with workflow automation and secure content management at the center.