CRM: Heads Up

  • Domestic privacy legislation could significantly affect collection, use and enterprise partner sharing of customer transaction data (www.crmdaily.com/perl/story/11046.html)
  • Non-U.S. privacy legislation will affect international operations (www.meridien-research.com/doc.asp?docid=765)
  • High volumes of data and real-time availability demands will place pressure on all elements of IT in-frastructure, notably data backup (www.eweek.com/article/0,3658,s=702&a=25480,00.asp)

Upcoming conferences include:

  • Business Intelligence CRM 2002 Conference: London, May (www.crm-uk.com)
  • DCI CRM Conference and Exposition: Boston, June; New York, August; Los Angeles, October (www.dci.com/crm)