Customer Experience (CX)

Rethinking Customer Experience in Post-Pandemic Era

Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...

What Marketers Want From IT for Customer Engagement Success

What Marketers Want From IT for Customer Engagement Success A significant share of senior marketers believe their job security depends upon the effectiveness of their...

Cisco, India’s Airtel Team Up for Smarter Mobile User Experiences

We’ve been using the customer experience (CX) and user experience (UX) buzzwords pretty regularly for a few years. Now perhaps it’s time to add...

Why Delivering Great CX Requires Focus on DX

Businesses are focusing on customer experience (CX) more than ever before. In 2018, CX became the top brand differentiator outweighing price, product quality, people...

Cisco Introduces New Way to Buy Network Infrastructure    

This week Cisco held its annual user conference, Cisco Live, in an all-digital format. Historically, Cisco Live events were regional as the company hosted...

Oracle Adding Pre-packaged Enterprise Analytics to Apps

SAN FRANCISCO—Oracle is sharing its business intelligence wealth with a wide selection of enterprise apps. It announced Sept. 17 at Oracle OpenWorld 2019 the...

Why CIOs Should Infuse AI, Marketing to Deliver Top-Flight CX

A few years back, Walker Research came out with a study reporting that by 2020, customer experience (CX) standards will overtake price and every...

Key Takeaways From Aruba’s Atmosphere Conference

Aruba, a Hewlett-Packard Enterprise company, recently held its user conference, Atmosphere, in Las Vegas. One of the things I like about the show is...

Organizations Seeing Less Resistance–and Greater Trust–for AI Initiatives

The C-suite is giving less pushback. Customers are more willing to disclose their personal data to improve the customer experience (CX). And modern professionals...

The Next 7 Steps in Convergence of Technology, Business—and Humanity

Things are looking good for tech workers: The global IT industry will grow in value by at least 4 percent to $5 trillion—with an...

Six Trends for 2019 That Will Redefine Enterprise Tech

Big data/analytics, the cloud and even the Internet of Things (IoT), virtual reality (VR) and artificial intelligence/machine learning (AI/ML) have either already emerged as...

Profit Potential Driving ‘All In’ Deployment Plans for AI

Profit Potential Driving 'All In' Deployment Plans for AI A notable share of companies intend go “all in” on artificial intelligence (AI) initiatives, planning to...

AI and Robots and IoT, Oh My! Nine Tech Predictions for 2019

AI and Robots and IoT, Oh My! Nine Tech Predictions for 2019 Artificial intelligence and robots will create “digital workers” for companies. The internet of...

Oracle Puts More Smarts into Already Savvy Cloud Services, Apps

SAN FRANCISCO—Oracle, as is the case with most high-end enterprise software developers, is turning over more and more of its applications’ decision-making capabilities to...

CX Goals Are Driving Digital Transformations—but Better Data Needed

CX Goals Are Driving Digital Transformations—but Better Data Needed For the vast majority of organizations, the digital transformation is primarily about achieving customer experience (CX)...

Most Popular Articles

Rethinking Customer Experience in Post-Pandemic Era

Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...

IBM Storage: Squeezing Enterprise Value into Smaller...

The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...

How Box Brings Value-Adds to Enterprise Collaboration

It’s fair to say the COVID-19 pandemic has changed the world in ways we could never have imagined. In-store shopping has been replaced with...

#eWEEKchat Feb. 9: Down the Batch: Trends...

On Tuesday, Feb. 9, at 11 a.m. PST/2 p.m. EST/7 p.m. GMT, @eWEEKNews will host its 95th monthly #eWEEKchat. The topic will be "Down...

Top Data Center Switch Companies

The data network was once an IT resource to which few business leaders paid attention. Most people simply considered the network to be the...