Genesys

Genesys, Infosys Join Forces to Enable Multi-Cloud Management

This week global systems integrator Infosys announced a partnership with contact center solution provider Genesys. The two companies have entered a five-year agreement that...

Genesys Readies Smart Bots for Google Cloud

SAN FRANCISCO -- Genesys), which specializes in providing bots for omnichannel customer experience and contact center solutions, on July 24 revealed a partnership to integrate with Google...

Genesys Buying Cloud UC Vendor Interactive Intelligence

Contact center specialist Genesys is buying rival Interactive Intelligence for about $1.4 billion, the latest move in a unified communications space that is undergoing...

IBM, Genesys Partner on Watson-Powered Customer Service App

IBM and Genesys, a provider of customer experience and contact center solutions, have entered into a partnership to empower smarter customer experiences.Genesys will tap...

Genesys Launches New Voice-Service Platform

Genesys Telecommunications Laboratories announced Feb. 12 that it has released its newest voice-service platform, VoiceGenie 7.1, designed to help enterprises and service providers improve...

Genesys Meeting Center

Genesys Meeting Center does a good job of integrating core collaborative features in a moderately easy-to-use application while delivering a good set of management...

IBM, Genesys Join on Speech Offerings

IBM and Genesys Telecommunications Laboratories Inc. are working to integrate their speech technologies to launch new self-service capabilities for call centers that better link...

Genesys Taps ViewCentrals Collaboration Management Solutions

With its business expanding, Genesys Telecommunications Laboratories Inc. needed a more efficient way to reach customers and partners when it came to enrolling them...

Why Delivering Great CX Requires Focus on DX

Businesses are focusing on customer experience (CX) more than ever before. In 2018, CX became the top brand differentiator outweighing price, product quality, people...

AWS Goes Big with Contact Center Intelligence

We are two weeks into 2021, and Amazon Web Services has wasted no time in making a splash in the contact center industry. This...

How Contact Centers Aid in COVID-19 Vaccine Rollouts

The journey from the start of the COVID-19 pandemic to the discovery of the vaccine has certainly been a strange and winding road. As...

How Duet from Bandwidth Brings Critical Functions to Microsoft Teams

The COVID-19 pandemic has had a profound impact on IT spending, with some areas benefiting disproportionately. One of the areas that has seen the...

Why CIOs Should Infuse AI, Marketing to Deliver Top-Flight CX

A few years back, Walker Research came out with a study reporting that by 2020, customer experience (CX) standards will overtake price and every...

Five Things You Likely Don’t Know About Avaya

Late last month Avaya invited me to its ExperienceAvaya event in Singapore. Unlike Avaya’s U.S. Engage event, which is a massive conference that includes...

Google Cloud Platform Gets Improved Security, New IoT Options

SAN FRANCISCO – Google continued to woo enterprise customers at its Google Cloud Next conference during several keynote presentations here on July 25.Security is...

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Rethinking Customer Experience in Post-Pandemic Era

Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...

IBM Storage: Squeezing Enterprise Value into Smaller...

The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...

How Box Brings Value-Adds to Enterprise Collaboration

It’s fair to say the COVID-19 pandemic has changed the world in ways we could never have imagined. In-store shopping has been replaced with...

#eWEEKchat Feb. 9: Down the Batch: Trends...

On Tuesday, Feb. 9, at 11 a.m. PST/2 p.m. EST/7 p.m. GMT, @eWEEKNews will host its 95th monthly #eWEEKchat. The topic will be "Down...

Top Data Center Switch Companies

The data network was once an IT resource to which few business leaders paid attention. Most people simply considered the network to be the...