Dennis Callaghan

Despite boasting of new functionality at a lower price point than the competition, new hosted CRM service provider Entellium Ltd. will face an uphill battle against well-known rivals Salesforce.com Inc. and Siebel Systems Inc. Entellium, a Kuala Lumpur, Malaysia, company that launched in North America last week, is seeking to tap into the red-hot market […]

A new hosted CRM service provider will face an uphill battle to gain market traction despite boasting new functionality at a lower price point than the competition. Entellium Ltd., a Malaysian firm, announced its formal North American launch Tuesday, seeking to tap into the red-hot market for hosted sales, marketing and customer service applications, primarily […]

Nearly three years to the day after Kana Software announced it was pulling the plug on its hosted Kana Online service, the customer service software vendor announced on Tuesday a new hosted application service as well as more flexible pricing terms for its licensed software. Kana Software Inc. will offer its iCare service resolution management […]

Little is expected to change in the short term at the top-selling CRM software vendor as former IBM executive Michael Lawrie replaces Tom Siebel as CEO of Siebel Systems Inc. Customers and analysts had a generally favorable reaction last week when Siebel announced he was ceding the position to Lawrie but would remain chairman of […]

Siebel Systems announced Monday that it plans to release at least eight industry solutions for its Siebel CRM OnDemand hosted service. The first of the industry-specific customer relationship management (CRM) services will be available sometime this summer, when Siebel Systems Inc. plans to release solutions for the insurance, high-tech, automotive and communications/media industries. In the […]

SAS Institute Inc. announced Monday the general availability of version 4 of its Marketing Automation application, the first application to be released on the Cary, N.C.-based companys SAS 9 platform, which shipped in late March. The new product was announced at the 29th SAS User Group International conference in Montreal. This version of SAS Marketing […]

Technology services provider NaviSite Inc. announced its largest acquisition to date Thursday, signing a definitive agreement to acquire application services provider Surebridge Inc., the largest ASP for Microsoft Corp.s CRM applications. The cash-and-stock deal, which is expected to close later this month, is valued at approximately $55 million, including 3 million shares of NaviSite common […]

Microsoft Corp. announced Tuesday that it is opening the beta program for the next version of its instant messaging and presence server, dubbed Microsoft Office Live Communications Server 2005. The product, formerly code-named “Vienna,” is expected to be available in beta sometime in June or July. Microsoft is looking for customers to test the product […]

Tom Siebels transition out of the CEOs office at his namesake CRM software company has been planned for the past year, Siebel said during a conference call with financial analysts Monday. Siebel is stepping down as CEO of Siebel Systems Inc. effective Tuesday, to be replaced by longtime IBM executive Michael Lawrie. “This stems from […]

New offerings in hosted contact center services are seeking to meet enterprises growing demands for faster time to benefit with a lower cost of ownership by outsourcing more of their customer relationship management operations. UniPress Software Inc. is a prime example of the kinds of new offerings popping up. The company, in tandem with the […]