Review: - Page 2

The integration strategy is more fleshed out than in the past, and has an API and significant partners, including Cape Clear Software Inc. and TIBCO Software Inc. uses two methods of encoding for its API—XML-RPC (XML-Remote Procedure Call) and SOAP (Simple Object Access Protocol)—and has a 106-page document that outlines specifically how to encode in each.

Beyond XML-RPC and SOAP, the preferred way of integrating is through one of its third-party partners, such as Data Junction Corp., Cape Clear and TIBCO.

eWEEK Labs likes the openness of the API and the companys partnership strategy. We expect that most people integrating a single application into will use one of the open API encoding schemes. Organizations can also use XML-RPC or SOAP in larger integrations that involve the assembly of complex, disparate products, but a more practical route is to opt for one of the partners.

Executive Summary














Good is the dominant hosted CRM solution available today. The company ( is shifting directions to become a business development ASP, but so far it hasnt sacrificed CRM capabilities. has an easy-to-use interface that displays large amounts of data on the screen. The application is also easy to use and quick to set up.

(+) Aggressive strategy for adding modules and development capabilities; easy to use; fast performance; good partner programs.

(-) Too much display data may be a problem; no dashboard capabilities; needs better way to link to financial systems.

Price $125 per user per month for Enterprise Edition.

CRM Systems Go Head to Head:

Labs Director John Taschek can be reached at