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BMC’s Margaret Lee on AI Service Management: Use Cases, Future Trends

Verfasst von

Sep 1, 2021

1 minute read

eWeek Inhalte und Produktempfehlungen sind redaktionell unabhängig. Wir können Geld verdienen, wenn Sie auf Links zu unseren Partnern klicken. Mehr erfahren

I spoke with Margaret Lee, GM & SVP, Digital Service and Operations Management at BMC Software, about how AISM pairs with technologies like AIOps, and her forecast for the future of AISM.

What is AI Service Management? How does it differ from AI Management?
How is AI being used in the real world, in conjunction with IT service management? What are the top use cases? Let’s talk about the recent survey results.
What about pairing AISM with AIOps?
What do you forecast as the key trends for the use of AI in the enterprise in the years ahead?

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