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Cisco’s Thimaya Subaiya on Customer Experience in Tech Solutions

I spoke with Thimaya Subaiya, SVP and GM of Global Customer Experience at Cisco, about the factors that create good customer experience – and...

NVIDIA’s Richard Kerris on Hybrid Work and the Omniverse

I spoke with Richard Kerris, VP of Omniverse Platform Development at NVIDIA, about the technology that fuels today's collaboration, and the trends driving the...

Dynatrace CEO Rick McConnell on Observability and Everything as Code

I spoke with Rick McConnell, CEO of Dynatrace, about the trends driving observability, and why AIOps and 'everything as code' are now enterprise necessities. Among...

ServiceNow’s Aaron Fulkerson on Digital Transformation and AI

I spoke with Aaron Fulkerson, General Manager of ServiceNow Impact, about the process of tracking digital transformation; he also discussed his insight on AI’s...

Avoid These Seven Software Team Efficiency Killers

Managing complexity is the lot of software engineers. Programmers make choices that impact the cost of everything that follows. It costs significantly less to write...

Keysight Event Highlights The Importance of Full Stack Testing

The concept of “full stack observability” has become increasingly important as applications have become more dynamic and distributed. In fact, Cisco has invested billions...

Beyond CX: A Digital Playbook for Thriving in a Hyper-Customer-Centric World

When the telecom giant Vodafone decided to shift its entire global enterprise to a single digital environment, it clearly had its 300 million customers...

Four Mobile App Performance Vitals Every Company Should Measure

Organizations worldwide are racing to build applications that reach their customers where they are—and often that means mobile phones and tablets. Slow and bug-ridden...

How AI Is Altering Software Development with AI-Augmentation

“Software is eating the world,” Marc Andreessen so famously observed in 2011. Yet now in 2021, it’s time to add a new phrase to...

DevOps or ‘DevOops’: Three Tips for Successful DevOps

Throughout my career as an IT consultant, working with various platforms and technologies, I’ve encountered a myriad of terms pitched to me to explain...