Reduced SLA penalties
This direct benefit would be derived from an application management tool that detects problems before they impact the performance SLA. A solution that also reduces problem mean time to resolution (MTTR), speeding up the resolution of a performance degradation or outage, also can contribute to reduced or eliminated SLA-compliance penalties.
Improved conversion rate
This indirect benefit can result when an application management solution provides data that helps the IT organization understand the performance or navigation changes necessary to reduce the number of abandoned transactions.