Leveraging Presence to Improve Business Processes

Increasingly, companies are discovering that simply getting messages in one place isn't enough. A message must be delivered on the right device at the right time to the right person - a person who can respond immediately. Some companies have used presence to realize significant costs savings. And many see presence delivering much more value to their organization by improving business processes. And still more, hope to go a step further by leveraging the collaboration that presence can deliver through its ability to find experts.