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BMC’s Margaret Lee on AI Service Management: Use Cases, Future Trends

Écrit par

Sep 1, 2021

1 minute read

eWeek Le contenu et les recommandations de produits sont indépendants de la rédaction. Nous pouvons gagner de l'argent lorsque vous cliquez sur des liens vers nos partenaires. En savoir plus

I spoke with Margaret Lee, GM & SVP, Digital Service and Operations Management at BMC Software, about how AISM pairs with technologies like AIOps, and her forecast for the future of AISM.

What is AI Service Management? How does it differ from AI Management?
How is AI being used in the real world, in conjunction with IT service management? What are the top use cases? Let’s talk about the recent survey results.
What about pairing AISM with AIOps?
What do you forecast as the key trends for the use of AI in the enterprise in the years ahead?

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