Artisoft Inc. touts its open-standard approach as friendly to small and midsize companies.
The Cambridge, Mass., company recently upgraded its software PBX products to include a call center feature optimized for midsize enterprises. TeleVantage 4.0 provides desktop call control and management, graphical voice mail, messaging, auto attendant, and IP telephony.
The call center offers advanced call routing, seamless support for IP agents, data-driven call priority, multiple view display of agent information and comprehensive reporting.
Artisoft said its open-standard approach allows small and midsize businesses to gradually scale up to applications as sophisticated as industry-specific CRM (customer relationship management). The TeleVantage products allow the creation of custom applications and integration with database systems, including CRM.
The cost of a fully configured system starts at $500 to $600 per user, and the call center can be added as an upgrade for $250 per agent.