IBM to Deliver Managed CRM

Published: Dec 12, 2001
Updated: Feb 2, 2021
1 minute read
eWeek Le contenu et les recommandations de produits sont indépendants de la rédaction. Nous pouvons gagner de l'argent lorsque vous cliquez sur des liens vers nos partenaires. En savoir plus

IBM Corp. Wednesday announced a new managed CRM (customer relationship management) service through its IBM Global Services division.

The new service is in response to continuing difficulties companies have had with implementing CRM software, IBM officials said.

Known as IBM CRM Management Services, the new offering will cover all phases of CRM deployment, from consulting and implementation to technology management once the systems up and running, and call center support.

The services will be made available on an as-needed basis, so that customers can support the CRM strategy that is most effective for their business, IBM officials said. Customers can choose from a range of options, including implementation, management and hosting of marketing, sales, and customer service applications; business intelligence and reporting; and call center services.

The new services offering supports CRM software from Siebel Systems Inc., PeopleSoft Inc., SAP AG and Kana Inc. Customized solutions can also be developed to integrate existing CRM and back office applications.

IBM CRM Management Services are available now in the United States and will be available in Europe in the second quarter of 2002.

Dennis Callaghan

Dennis Callaghan is a writer for Channel Insider, focusing on developments in enterprise software and collaboration platforms. He has reported on significant industry updates, including Microsoft's CRM advancements and IBM's strategies to enhance workplace solutions for SMBs.

eWeek Logo

eWeek has the latest technology news and analysis, buying guides, and product reviews for IT professionals and technology buyers. The site's focus is on innovative solutions and covering in-depth technical content. eWeek stays on the cutting edge of technology news and IT trends through interviews and expert analysis. Gain insight from top innovators and thought leaders in the fields of IT, business, enterprise software, startups, and more.

Propriété de TechnologyAdvice. © 2026 TechnologyAdvice. Tous droits réservés

Divulgation publicitaire : Certains des produits qui apparaissent sur ce site proviennent d'entreprises dont TechnologyAdvice reçoit une compensation. Cette compensation peut influencer la façon dont les produits apparaissent sur ce site, notamment l'ordre dans lequel ils apparaissent. TechnologyAdvice n'inclut pas toutes les entreprises ou tous les types de produits disponibles sur le marché.