PayPal Says Sorry by Waiving Fees for a Day

Écrit par
Matthew Hicks
Matthew Hicks
Published: Oct 27, 2004
Updated: Feb 2, 2021
1 minute read
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PayPal wants to repay its users for dealing with its recent spate of sporadic outages by giving back a days worth of fees.

The online payment service, owned by eBay Inc., announced Wednesday that it will credit its premier and business account members for all transaction fees they pay this Thursday. The payback will cover transactions posted between midnight and 11:59 p.m. PDT.

In a note to customers, PayPal said the offer serves as an apology for the recent site problems and as a thank-you to customers for their business.

Earlier this month, PayPal battled on-and-off service outages for about five days following a site upgrade. The company blamed glitches in the software update.

Users at the time said they lost sales because of the interruptions. Some online merchants and sellers on eBay, which uses PayPal, were unable to complete their sales.

/zimages/6/28571.gifClick hereto read more about the outages effect on users.

PayPal, which has about 50 million user accounts, said it would automatically credit accounts for the transition fees by Nov. 25. The offer covers the United States but does not apply in 17 other countries listed in the note.

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Matthew Hicks

Matt Hicks covers the fast-changing developments in Internet technologies. His coverage includes the growing field of Web conferencing software and services. With over eight years as a business and technology journalist, Matt has gained insight into the market strategies of IT vendors as well as the needs of enterprise IT managers. Along with Web conferencing, he follows search engines, Web browsers, speech technology and the Internet domain-naming system.

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