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The New Reality for Customer Engagement

Écrit par

May 30, 2018

1 minute read

eWeek Le contenu et les recommandations de produits sont indépendants de la rédaction. Nous pouvons gagner de l'argent lorsque vous cliquez sur des liens vers nos partenaires. En savoir plus

Live Event Date: May 31, 2018 @ 1:00 p.m. ET / 10:00 a.m. PT

Evolving customer expectations and technologies are disrupting how traditional contact centers operate. Omnichannel communication, intelligent automation, artificial intelligence (AI) and case management are merging to forever change how organizations service their customers. Are you ready?

Attend this webinar to hear featured speaker Craig Le Clair of Forrester Research provide insights on how the confluence of these technologies are redefining enterprise operations and transforming the customer experience.

Join us for expert insights on:

Why case management is central to effective service
How to improve efficiency and customer experience with intelligent automation
How AI is transforming customer engagement
The benefits of embedding robotics to digitize interactions

Michael Pastore

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