Xerox Invests in Health IT Specialist HealthSpot

The investment is designed to help deliver telehealth to patients in locations nationwide, including retail pharmacy stores such as Rite Aid.

xerox and healthspot

Print and document solutions specialist Xerox announced it is investing in HealthSpot, a specialist in patient- and provider-driven health care technology.

The investment is designed to help deliver telehealth to patients in locations nationwide, including retail pharmacy stores such as Rite Aid.

"The health care industry is in the midst of massive transformation. One of the key drivers is the growth of the patient as a consumer, which has led to a focus on creating patient engagement," Tamara St. Claire, managing director of Xerox Commercial Healthcare, told eWEEK. "With its telehealth solution, HealthSpot is placing itself at the center of this shift. By investing in HealthSpot, Xerox positions itself to play a significant role in the future of health care."

Through proprietary cloud-based telemedicine software, the HealthSpot platform allows patients to interact with nationally recognized doctors.

The average visit to one of HealthSpot’s fully enclosed, 40-square-foot kiosks takes 15 minutes, offering patients access to doctors, specialists and prescriptions.

Using the HealthSpot station, customers can be treated for minor and common health conditions, including cold and flu, rashes and skin conditions, eye conditions, ear aches and seasonal allergies.

Pharmacy chain store Rite Aid recently announced it has entered into an agreement with HealthSpot to provide health care services through private, walk-in stations inside select Rite Aid locations across Ohio.

Xerox is also partnering with HealthSpot to combine its software platform with Xerox’s business process services expertise.

"Xerox has 40 years of health care experience, strong relationships with payers and providers, and a powerful health IT foundation," St. Claire said. "Overall, health care is a more than $2 billion business for Xerox, and 25,000 of our employees are dedicated to meeting the health care needs of payers, providers, employers and governments. We work with 1,900 hospitals and with public health programs in 36 states supporting millions of beneficiaries."

As the exclusive BPO provider, Xerox will deliver cloud hosting, system integration, claims eligibility and claims submissions solutions.

The kiosk will use Xerox’s IT infrastructure for appointment booking, as an interface to electronic health records and for insurance coordination.

The investment from Xerox means HealthSpot can scale deployment of its kiosks and access Xerox’s relationships across the health care industry.

"In order to serve our clients, we make ongoing investments in the health IT space," St. Claire said. "The investment with HealthSpot is Xerox’s first investment with a telehealth company."

Over the next five years, HealthSpot plans to deploy kiosks to retail pharmacies, large employers, long-term care centers and emergency departments throughout the nation.

"Industry trends including health care reform, mounting costs, security and patient consumerism all put health IT at the center of the health care industry’s transformation," St. Claire said. "We are working with payers, providers, large employers and government agencies to deliver health IT services that help them stay on top of these trends and deliver quality care to their patients. In addition, Xerox will work with emerging players such as HealthSpot to provide health IT services that allow them to deliver a true end-to-end solution to their customers."