Compuware is extending its application-performance-management-as-a-service (APMaaS) solution with the convergence of dynaTrace PurePath Technology and the Gomez Performance Network, creating a robust user experience management (UEM) solution.
Compuware claims to offer the industry’s only APMaaS solution that provides a complete UEM offering, including real-user, synthetic, third-party service monitoring and business impact analysis.
Compuware’s APMaaS delivery model, auto-instrumentation and single-click to root-cause diagnostics for both real user and synthetic transactions provides deep and broad insight into application performance, the company said.
“Today more than ever, IT organizations are squeezed between mounting complexity, increased user and business demand, and the manpower and funding to keep up,” John Van Siclen, general manager of Compuware’s APM business unit, said in a statement. “Now, thanks to the convergence of two of our key technologies—PurePath from dynaTrace and the Gomez Performance Network—into a single cloud-based environment, customers now have a complete, on-demand solution for application performance management from the user perspective.”
Compuware APMaaS enables organizations to optimize user experience, manage performance, availability and service levels from a unified real-user and synthetic perspective, all within a single on-demand platform for fast and easy deployment.
“EMA’s extensive research on user experience management shows that in a growing number of IT environments, UEM needs to address not just application performance, but capacity planning and business impact, while also shortening development and testing cycles,” Dennis Drogseth, vice president of Enterprise Management Associates, said in a statement. “With APMaaS, Compuware has brought together Web and mobile application performance, business impact, user behavior and global ecosystem interdependencies into a unified, on-demand platform. This sets Compuware apart in a marketplace where fragmentation and clutter are still the norm.”
The Compuware APMaaS solution offers a complete view of application performance and actual end-user experience for all users, browsers, devices and geographies, the company said. The offering understands and quantifies “visits” for expanded use cases such as the help desk, and it automatically identifies and monitors all landing pages for better search engine optimization (SEO) and measures every transaction, including JavaScript/AJAX page actions, mobile tap and swipe.
Regarding synthetic monitoring, Compuware provides an “outside-in” perspective of Web, mobile and cloud application availability and service levels. The Compuware solution also identifies when key pages and transactions are slow or unavailable from multiple regions around the world before customers are affected. With the PurePath Technology, users can drill inline into transaction anomalies for faster problem resolution.
In addition, Compuware measures the performance of all third-party services like content delivery networks (CDNs), ads, social media and video, and enables companies to instantly determine if a problem’s root cause is internal or due to a specific service provider. It also enables users to capture sessions for offline analysis with third-party providers.
Moreover, the Compuware solution provides a look at the overall business outlook, quantifying the impact of application performance on real-user experience, customer satisfaction and business results. This enables users to track real-time conversions, abandonment and revenue alongside performance, and to prioritize action based on business facts, not IT guesswork.
“Go Daddy uses Compuware APM to manage the performance and availability of its most important applications,” said Go Daddy Lead Performance Engineer Marcel Verkerk, in a statement. “Now, with Compuware APMaaS, we are able to bring next-generation real user monitoring and synthetic monitoring together into a single platform to quickly understand what, where and how users are impacted by performance problems. It allows Go Daddy to address these issues quicker according to business impact, which ultimately leads to a better, more responsive experience for our customers every time they use our applications.”