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Remedy Updates Automation Suite

Escrito por

Published: Jun 2, 2003

Updated: Feb 2, 2021

1 minute read

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BMC Softwares remedy unit released last week a new version of its IT Service Management automation suite that emphasizes service management and business agility.

ITSM Version 5.5 includes enhancements across its four applications, including Remedy Help Desk, Remedy Asset Management, Remedy Change Management and Remedy Service Level Agreements.

Enhancements to the suite span new common Windows and Web user interfaces, support for IT Infrastructure Library best practices, greater interoperability across applications through new workflows, and new user-defined roles.

Paula Musich

Content Writer

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Développement

BMC Integrates Remedy, IT Masters Technologies

BMC Software Inc. this week will outline details of the next evolution of its product line, dubbed Business Service Management. The plans include weaving technologies acquired with Remedy Corp. and IT Masters International S.A., according to sources familiar with the offerings. The Houston enterprise management provider will use the workflow engine acquired with Remedys ARS […]

Paula Musich

Apr 7, 2003

Aplicativos

CRM Products Open Up

CRM developers E.piphany Inc. and Remedy are each tackling the issue of interoperability among diverse applications, albeit with distinctly different approaches. E.piphany next month will release Version 6.5 of its eponymous suite, offering new integration features with non-E.piphany applications, even though the product already provides sales, marketing and customer service capabilities. E.piphany officials said about […]

Dennis Callaghan

Oct 27, 2003

Gestion informatique

Acquisitions Boost BMCs Business Service Management

BMC Software next week will outline its plans to weave technologies it obtained through its Remedy Corp. and IT Masters International S.A. acquisitions into the next evolution of its product line, dubbed Business Service Management. The Houston-based enterprise management provider will use the workflow engine acquired with Remedys Action Request System as the mechanism to […]

Paula Musich

Mar 28, 2003

Gestion informatique

Compuware, BMC Deliver New IT Management Tools

Compuware has announced Gomez adVantage, a subscription-based solution for optimizing application performance management in Web and mobile solutions. With Gomez adVantage, Compuware brings together two of its technologies-its Gomez Web performance and Vantage real-user monitoring solutions-into one integrated offering for user organizations such as enterprises, software-as-a-service (SAAS) providers, and cloud infrastructure and platform providers, the […]

Darryl K. Taft

Jan 28, 2010

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