Microsoft Announces Beta Availability of Skype for Salesforce
Now Salesforce customers can use Skype for Business video and audio calling features without leaving their browsers.Both the partnership that Microsoft struck with Salesforce and the company's Skype for Business App SDK are paying off this week for the Redmond, Wash., software giant. The company announced the beta availability of its new Skype for Salesforce integration on Sept. 29. "Skype for Salesforce surfaces the capabilities of Skype for Business Online directly within Salesforce to give sellers the ability to communicate in real time with colleagues straight from the Salesforce Lightning Experience," wrote the Microsoft Skype for Business team in a blog post. Salesforce introduced Lightning Experience, a complete interface redesign, in August 2015. First available on Salesforce Sales Cloud, the streamlined and customizable interface makes it easier for developers to create apps for the platform. "Simply hover your mouse over a name in the activity timeline, a record or a list and you can immediately see whether a co-worker is online and available," they continued. "The ability to see a person's status, within the context of a CRM activity, allows you to choose the most effective form of communication."
Brief instructions on how to enable the new functionality are available in this Salesforce online document. To switch on the feature, customers need a Salesforce Enterprise or Unlimited Edition subscription along with a Skype for Business Online account, the latter of which is included in many Office 365 plans (Business Essentials, Business Premium and Enterprise E1, E3 and E5).