Microsoft Rolls Out Linux Support Services on Azure
Starting today, Microsoft will begin offering its cloud customers limited support for select Linux distros and open-source software platforms.A day after Microsoft bid farewell to Windows Server 2003, the Redmond, Wash.-based software giant floated new Azure support options that the industry would have considered unthinkable just a few years ago. To help pave the way for a smoother cloud computing experience for customers running Linux on Azure, the company kicked off new support services for a handful of the most popular Linux distros on July 15. It's not only a departure from an Azure technical support angle, but also from Microsoft's own Windows OS-centric past. In October, while outlining his company's plans to bolster its hyperscale cloud capabilities during a press event in San Francisco, Microsoft CEO Satya Nadella had a message for open-source boosters. "We are also a cloud that supports any OS on any container technology, so we support both Linux and Windows Server," he said. "Microsoft loves Linux," he added. Now, the company is building on that sentiment by helping customers resolve Linux issues sooner and with fewer support calls.
"Azure customer support for Linux and other open-source technologies has traditionally been focused on determining whether customer problems were with the Azure platform or not," Guy Bowerman, senior program manager of Azure Compute Runtime for Microsoft, said in a statement. "If, for example, you were having trouble installing CoreOS on Azure VM [virtual machine], or experiencing a performance problem with your MySQL application on Azure; after verifying that the Azure platform was not the issue, you would be directed to work with your Linux or OSS [open-source software] providers to find a solution."