How to Thaw Out PCs Frozen by Windows 10 Anniversary Update
For some users, the hotly anticipated update caused their systems to freeze up. Microsoft issues guidance on how to get affected PCs unstuck.Instead of basking in Bash and some the other power user- and developer-friendly features included in the this month's Windows 10 Anniversary Update, some PC owners were instead greeted by unresponsive hardware. "Microsoft has received a small number of reports of Windows 10 freezing after installing the Anniversary Update on systems with the operating system stored on a solid-state drive (SSD) and apps and data stored on a separate drive," wrote a Microsoft forum moderator on Aug. 10. "This issue does not occur when starting Windows 10 in Safe Mode." Installing the Windows operating system on a solid-state drive is a tactic typically employed by PC enthusiasts to speed up boot times and improve application performance. By placing their data and files on a separate hard disk drive (HDD), they get the best of both worlds: ample, low-cost storage for their digital media and content along with brisk and responsive app experiences. Unfortunately, this hybrid-storage approach rendered their PCs inoperable after applying the Anniversary Update. As it investigates the problem, Microsoft is advising users to move all their applications and data to the same drive that contains the operating system.
Alternately, users can revert to the previous version of Windows 10, an option that remains available for 10 days after the update is applied. Step by step instructions are available in this Microsoft support forum thread.