Intel Cites Overheating Issues in Recall of Basis Peak Smartwatches
Company officials said Intel was unsuccessful in developing a software solution to address the problem, forcing the firm to issue the recall.Intel officials, who have targeted the internet of things and wearable devices as key growth areas, are recalling its Basis Peak smartwatches due to overheating issues that they say could cause a user's skin to burn or blister. The chip maker issued the voluntary recall Aug. 3 after almost two months of trying unsuccessfully to develop a software solution to fix the problem. Now, officials are asking users to return their devices for a full refund, have stopped supporting the smartwatches and will shut down all Basis Peak services Dec. 31, at which time people will no longer be able to access their data. "We are issuing this safety recall of the Basis Peak watch because the watch can overheat, which could result in burns or blisters on the skin surface," Josh Walden, senior vice president and general manager of Intel's New Technology Group, wrote in a recall alert. "It is important that you stop using your watch immediately and return it." Intel initially sent out messages in June noting reports of overheating in the Basis Peak watches, at the time recommending that users immediately stop wearing the devices. Reported problems accounted for 0.2 percent of all smartwatches sold, Walden wrote.
"We had hoped to update the software on your watch to address the problem," he wrote. "Unfortunately, despite our best efforts, we aren't able to develop such a solution without completely compromising the user experience. As a result, we are asking that you return your Basis Peak watch and authorized accessories for a full refund at your earliest convenience. This was a tough decision, but your safety is our top priority."