T-Mobile Letting Customers Switch Mobile Phones 3 Times a Year
Under its revamped JUMP! On Demand program customers will no longer have to pay $10 monthly for the option and can switch more often.
T-Mobile is making it easier for customers to switch mobile phones as many as three times a year under its newly revamped JUMP! On Demand program, while also now allowing customers to pick up the new devices with absolutely no money down. The updated JUMP! On Demand rules were announced by T-Mobile CEO and President John Legere on June 25 as a way to help customers have more freedom and fewer hassles in switching phones. The company's original JUMP! Program began in July 2013 and allowed customers to switch devices twice a year after a six-month waiting period. "While the carriers are breaking every promise they've ever made with their knock-off upgrade programs, we're racing full speed ahead, making one of our most popular moves even better," Legere said in a statement. "JUMP! On Demand is the best way to get a new smartphone whenever you want. Zero out the door. Zero at upgrade. Zero fees. Zero wait. Zero BS." Under the new JUMP! Program, which begins June 28, customers will be able to trade in their mobile phones up to three times a year in a participating T-Mobile store where its condition will be evaluated, according to the company. The customer will then be able to obtain their new phone and walk out without paying anything that day for taxes, fees or any other costs, said Legere.
The payments the customers will make following that pick-up visit will then include the costs of the new smartphone, service fees and taxes. A previous $10 monthly fee for participating in the original JUMP! Program has been scrapped under the revamped plan, saving customers that amount each month.