HP Chromebook 11 Defective Charger Cords Are Recalled
HP Chromebook 11 users are urged not to use the charger for their device and to contact the manufacturer for a free replacement charger module.Overheating power chargers for some Hewlett-Packard Chromebook 11 machines has spurred a recall of the chargers after some owners reported problems with the units. The U.S. Consumer Product Safety Commission (CPSC) issued the recall Dec. 17 and is advising Chromebook 11 owners to immediately contact HP and Google for a free replacement charging unit. The overheating charger problem with the Chromebook 11 machines arose in November when Google and HP halted sales of the devices after reports came in about overheating issues for some users, according to a Nov. 13 post on the Google Chrome Blog. In an update to the original post Dec. 17, Google announced the charger recall for all HP Chromebook 11 units that have been sold so far. "Customers should visit http://chromebook.com/hp11chargerform to request a free replacement charger. We apologize again for the inconvenience this has caused. Your safety is our top priority." Google also announced that sales of the Chromebook 11 devices will again resume and that they will ship with improved chargers that aren't affected by the recall.
Google has provided a detailed FAQ page for consumers to answer many questions about the recall and how users can get their replacement charger for their device. The recall affects all units that were purchased before Dec. 1, 2013. Even if the existing chargers do not appear to have a problem, they should not be used and a free replacement should be ordered, according to the CSPS.