AppDirect Acquires Tech Support Specialist Radialpoint
Through the acquisition, Radialpoint’s executive team and all 80 employees will join AppDirect and the company will maintain its offices in Montreal.AppDirect, a specialist in cloud service commerce announced it has acquired Radialpoint, a provider of cloud and technical support services for small businesses and consumers. By leveraging Radialpoint’s technical support platform and staff, AppDirect will be able to equip partners with integrated support capabilities. Founded in 1997, Radialpoint provides technical support software and services that help technology vendors and IT help desks deliver differentiated support experiences. Radialpoint’s executive team and all 80 employees will join AppDirect and the company will maintain its offices in Montreal. Warren Levitan, Radialpoint’s president and CEO, will join AppDirect’s leadership team and will continue to lead Radialpoint as a subsidiary of AppDirect. "Over the last five years we’ve realized it’s critical to have a human element to selling and supporting cloud services," Daniel Saks, co-CEO and co-founder of AppDirect, told eWEEK. "Radialpoint is a great standalone brand whose customers are very similar to ours, and it became apparent to us that there would be enormous value in bringing together Radialpoint’s expertise in technical support services and technology."
Saks said the two companies share a vision to help businesses find, buy and manage the software they need. By teaming up, they’re able to provide the real person-to-person interaction needed to put cloud services in the hands of business users while helping their service provider partners drive revenue and retain their customers.