Businesses Struggle to Implement Digital Transformation
The Bizagi survey indicated digital transformation is a particular problem for large, complex enterprises with disconnected legacy IT systems.Although admitting that an inability to adapt to a new digital world could result in commercial failure, organizations struggle with obstacles that are slowing them down, such as a lack of a holistic understanding of the business, and are putting customer relationships and their ability to compete at risk, according to new research from Bizagi, a digital process automation software vendor. The study, based on a poll of more than 1,000 respondents in North America, Europe and South America, revealed that 87 percent see digital transformation as a strategic challenge. In fact, 70 percent said they believe efforts to transform the business are undermined by internal complexity, and 51 percent said they are either resistant to or have mixed views toward transformational change. Nearly two-thirds of respondents (63 percent) feel they neglect the implications and depth of systems change in their businesses when trying to build engaging services and user experiences. Just 28 percent of respondents said their existing customer systems are highly agile, while 26 percent reported highly agile employee systems and only 21 percent described their operational systems in the same way.
"The most surprising finding was that although three-quarters of businesses recognize that transformation is necessary to avoid commercial failure, nine in 10 find digital transformation a significant challenge," Gustavo Gomez, Bizagi’s CEO, told eWEEK. "This shows that even though businesses understand the need for digital transformation, they are seriously challenged by the realities of delivering it."